Refund policy

Return & Refund Policy – SinSilk

At SinSilk, customer satisfaction is important to us. Due to the intimate nature of our products, certain conditions apply to returns and refunds.

Returns
We accept returns within 14 days of delivery if the item is unused, unopened, and in its original packaging.

For hygiene and safety reasons, we cannot accept returns on:

  • Opened intimate products

  • Used items

  • Products with broken seals

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund.

Refunds
Once your return is received and inspected, we will notify you of the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact
For return requests or support, please contact us at:
Email: info@sinsilk.co.uk