Shipping policy
Shipping Policy – SinSilk
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery times may vary depending on location:
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United Kingdom: 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to courier delays or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Discreet Packaging
All orders are shipped in plain, discreet packaging with no indication of the contents to protect your privacy.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
Lost or Delayed Packages
SinSilk is not responsible for delays caused by shipping carriers or customs. If your package is lost in transit, please contact us and we will assist you in resolving the issue.
Incorrect Address
Customers are responsible for providing the correct shipping address. SinSilk cannot guarantee delivery if the address provided is incorrect.
Contact
If you have questions about shipping, please contact us at:
Email: info@sinsilk.co.uk